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Collaborative and results-driven executive leader with a proven track record in creating and optimizing global operations across multiple industries and locations. Expertise in strategic planning, contract negotiations, budget planning, and managing multi-channel call center operations, customer service teams, and tactical sales forces. Recognized for driving operational excellence, fostering high-performing teams, and achieving exceptional business results.
—William Rochelle
I thrive in fast-paced environments, leveraging my strategic mindset and operational acumen to identify opportunities, assess risks, and develop effective strategies that drive organizations forward. With a collaborative approach and exceptional communication skills, I foster enduring partnerships with clients, exceeding their expectations and ensuring their success.
If you are seeking a visionary executive leader who consistently delivers operational excellence, achieves exceptional business results, and builds high-performing teams, let’s connect. Together, we can make a transformative impact.
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SOCIAL MEDIA & INFLUENCING
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What People Say
“I have to say Bill is one of the best managers and leaders I have ever met. He knows how to listen and communicate to his employees. He is a leader and like a shepherd he will stay behind the flock , letting the most nimble go out ahead. I find most managers fail to challenge their employees and set appropriate expectations, but Bill is able to determine the best ways to challenge their employees and the right buttons to push to motivate them. He is always visible and takes time out of his day to show he cares enough about you as an individual to stop by and ask you how you are doing and if you need any help in your daily tasks. People may forget what you did, but people will never forget how you made them feel. ShopLadder couldn’t be in better hands!!!”
— Julio Bbril Gonzalez
CONTACT
E-commerce • Operational Excellence • Cross-functional Team Leadership • Leadership Development • Customer Relations
…15+ years of experience as a seasoned executive. As CEO, successfully drove over $20 million in annual e-commerce sales, delivering significant revenue growth and market expansion. As COO, effectively managed teams of 200+ across the United States, including California, Texas, and Florida, ensuring seamless operations and outstanding outcomes. Created domestic and international contact centers, including locations in Israel and Sri Lanka, resulting in enhanced operational efficiency and global presence…
EXPERTISE
Proven Track Record
Global Operations & Strategy:
We’ve excelled in multibillion-dollar corporations and agile start-ups, achieving significant growth (up to $90 million in 5 years) and optimizing operations globally.
Customer Service Revolution:
Our expertise in creating and leading call centers from scratch to industry-leading standards is unparalleled.
Financial Mastery:
We’ve successfully increased revenue and significantly reduced costs, demonstrating our financial acumen in various operational aspects.
Our Consulting Approach
Customized Operational Strategies: We focus on developing and implementing strategies that enhance efficiency and customer satisfaction, tailored to your unique business context.
Innovative Problem Solving: Leveraging cutting-edge tools and technology, we streamline workflows and processes for better efficiency and accuracy.
Leadership and Team Development: We believe in fostering high-performance teams, aligning departments with core business strategies, and nurturing a culture of innovation and collaboration.
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Notable Accomplishments
Featured in Forbes:
Our achievements and contributions have been recognized in prestigious platforms like Forbes magazine.
E-commerce Success:
As owners and operators of an E-commerce business, we’ve managed to generate an annual revenue of $23 million.
Enhancing Customer Retention:
Our initiatives have consistently improved customer retention rates, contributing to overall business growth.
Key Services
Contact Center Development:
From building to optimizing call center operations, we ensure they become a cornerstone of customer satisfaction.
Operational Excellence:
We streamline and restructure operations to maximize efficiency and profitability.
Human Resources Development:
Our approach includes comprehensive policy and procedure development, fostering an equitable work environment.
KPI Implementation:
We establish and monitor key performance indicators to align operations with overarching business goals.